Refund & Cancellation Policy

1. Service Overview

This policy applies to all services offered through Infinri, including but not limited to web development, consulting, and custom software solutions.

2. Project Deposits

All projects require an initial deposit before work commences:

• Deposits are typically 30-50% of the total project cost
• Deposits are non-refundable once work has begun
• Deposits secure your place in the project queue

3. Cancellation Policy

Client-Initiated Cancellation

If you wish to cancel a project:

• Before work begins: Full refund minus 10% administrative fee
• During development: You will be charged for work completed plus materials/licenses purchased
• After delivery: No refunds available

Service Provider-Initiated Cancellation

In rare cases where we must cancel a project, you will receive a full refund of all payments made.

4. Refund Process

Approved refunds will be processed within 14 business days using the original payment method. Please allow additional time for your financial institution to process the refund.

5. Scope Changes

Significant changes to project scope may result in additional charges. We will provide a revised quote for your approval before proceeding with scope changes.

6. Subscription Services

For any recurring subscription services:

• Cancel anytime before the next billing cycle
• No refunds for partial months
• Access continues until the end of the paid period

7. Dispute Resolution

If you have concerns about charges or services, please contact us immediately. We aim to resolve all disputes amicably and professionally.

8. Contact Us

For refund requests or questions about this policy:

Email: lucio.saldivar@infinri.com